When the application is sent to you, by default you will be sent a secure link by email to make payment by credit card and also to sign the application with Docusign.
Should you wish you can also pay via direct EFT or request to sign and scan the application manually.
You can request a refund within 30 days of the Deposit Bond’s issue date. We will process your refund less a $200 administration fee, Alternatively, we can apply your credit to a subsequent purchase. Please send all requests to bonds@depositassure.com.au.
We do not transfer any funds to the vendor, we are only providing a guarantee for the deposit amount which you will pay at the time of Settlement.
When Settlement takes place the deposit bond expires and is no longer valid.
The vendors legal representative who would be holding your deposit bond can choose to dispose of the deposit bond or file it away.
If you have obtained a long term deposit bond, and there is still greater than 6 months remaining on your bond, you can send the original deposit bond to Deposit Assure to see if you are eligible for a pro rata refund. For Digital Bonds issued after December 2020 please email bonds@depositassure.com.au *conditions apply